Jim Kennedy

Roles

• Documentation Specialist Feb 2021 - Sept 2025
  Midokura | Barcelona

  Helping this Barcelona-based Sony subsidiary shape its documentation offering to the parent company as well as creating structures and processes around the internal documentation and company tribal knowledge. I have iterated and delivered REST API documentation to Sony, I transitioned the content creation away from Google Docs and into Github and onwards from Github to a documentation website which I built in Sphinx and ReadtheDocs. My other major projects have been championing the use of Confluence for internal-facing content and managing the JIRA instance.

• Technical Writer 2019 to 2021
  Worldsensing/OneMind Technologies | Barcelona

  As Worldsensing’s first technical writer I devised and implemented a set of Documentation processes and procedures. I initially revised and edited all extant documentation across the company, and then wrote all new documentation and help files based on my identification and assessment of the ‘knowledge gaps.’ Working transversally, and mostly remotely, my overarching mission was to provide a single-point-of-entry for all tribal knowledge. I also translated customer-facing documentation from Spanish to English.

• Senior Systems Engineer 2013 to 2017
  King Games | Barcelona

  Initially I built King's Atlassian Confluence instance, and during the company's explosive growth phase I grew it to become the company's primary repository of shared information. As headcount at the hugely successful games company grew, I scaled the internal wiki accordingly, from a few hundred pages to tens of thousands of pages, blog posts, video presentations, meeting notes, and all games knowledge. King's Confluence is now the company's preeminent knowledge base; it is the first point of contact when seeking information on all internal matters.

  
  
  
  

  In my leadership role I recruited and directed a team comprising a Confluence expert, a technical administrator, and a technical writer. I also worked to define and evolve a sensible structure of documentation, presentations, and videos. I also curated such content induction material, roadmaps, API descriptions and best practice documentation. My objectives were to prioritise the production of documentation, presentations, best practice guides, tech talks, etc. needed for game teams to understand what is available and how to use it. I built and ran several other communications channels, including HipChat, Slack, Trello, the public-facing tech blog, and social media accounts.

• Documentation Manager 2010 to 2012
  RipLife Gaming | Barcelona and Malaga

  Based in Riplife Gaming Technologies' Barcelona office, I organised and supervised the flow of technical system information around the company's global sites.

  I managed a team of technical writers to design, deliver, and maintain an Atlassian Confluence Wiki as the primary content management system for IT-facing support documentation. Initially the role involved building a team, mapping the company's knowledge storage requirements, and delivering a framework for organizing the existing documentation. Managing my team, I evolved the role to create and impose a formal documentation structure based on business requirements, reduce the existing footprint by 50%, and build a scalable architecture for growth.

• Senior Technical Writer 2006 to 2010
  Synopsys | Dublin

  As Senior Technical Writer I provided documentation and online help systems for a range of software design products, liaised with global teams and built working relationships with remote colleagues, and drove the publications agenda. As the sole writer on the company's flagship new product, I developed 100% of the customer-facing online help systems, then built and maintained that documentation resource.